About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

124 ratings and 98 comments received in the last 90 days.

07 June 2026

Amy Lee was faultless from start to finish. She's a credit to Bavarian and mini

06 June 2026

Aaron and Amy-Lee were a pleasure to deal with.

04 June 2026

Great work by all the staff

03 June 2026

Dealing with Dean initially and Amy-Lee from then on was an absolute pleasure. So helpful, friendly & professional the customer service was fantastic, made me feel so important.

03 June 2026

A great experience from start to finish. Lovely staff, not pushy at all! Just tirelessly helpful!

30 May 2026

Louis was absolutely brilliant in helping me track the mini, decide on factors when buying the mini and going the extra mile for outstanding customer service and making me feel welcome. The mini itself is brilliant and has exceeded my expectations.

28 May 2026

Gary Glendinning was extremely helpful and made the whole process easy

27 May 2026

The professionalism and friendliness of the team at Bavarian MINI was outstanding there is nothing more I could say about them other than Thank you Bavarian MINI.

19 May 2026

Excellent assistance and patience shown by staff. Very professional and knowledgeable.

19 May 2026

Lovely sales staff Amy Lee kept in touch with all the information needed for a flawless delivery and collection

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18 May 2026

Gary Glendinning, the salesman, was terrific. He explained the process, took me through the various Minis and helped me choose. He took his time and ensured I had the car I wanted.

15 May 2026

Whilst there were delays through no fault of Mini or our Salesman Louis Jellie, he kept us up to date with the progress. He more than excelled himself and lead us through the purchase of our Countryman every step of the way.

12 May 2026

Excellent advice from Amie Lee Hedley. Her guidance and expertise re different models made the decision making process a pleasure. The car is reliable,affordable and the back up and after sales is excellent. Highly recommend to anyone

08 May 2026

Excellent service at each stage

06 May 2026

All the staff at Mini Bavarian Belfast were pleasant and welcoming. Gary Glenndenning in sales was excellent. He kept me updated and informed through the sales process. Great experience. Thank you Love my new Mini!

06 May 2026

Very attentive and informative staff

03 May 2026

It wasn't just buying a car, it was the whole experience. Amy Lee Hadley kept me up to date with the progress of my order and was very knowledgable about all the models. It made it easier for me to select what I did.

01 May 2026

Excellent service. Kept me updated.

25 April 2026

Louis Jellie was knowledgeable about the car, finance etc and guided me through the whole purchase process. Great customer service from stsrt to finish.

22 April 2026

Completely satisfied with my purchase. Louis Jellie provided excellent service from start to finish, and I'm delighted with my new MINI.

16 April 2026

Lovely staff

10 April 2026

Excellent service and care from Gary Glendinning. He knew exactly what he was talking about and was extremely professional. He kept me up to speed with the progress of my car and supported me when I was nervous moving to an automatic.

06 April 2026

Was kept informed of all the process Louis our sales rep was amazing

04 April 2026

Amy was very helpful

03 April 2026

Love my new mini ! The customer service was brilliant! From start to finish , thankyou ????

31 March 2026

Excellent service. From the moment my appointment with Louis Jellie was confirmed, I was treated exceptionally well. Louis was very knowledgeable, patient and courteous The whole process including dealing with Finance was all incredibly smooth.

28 March 2026

Friendly welcome. Helpful and knowledgeable staff.

25 March 2026

Excellent experience. Louis went through how to get the best out of the new car in detail

24 March 2026

Very pleasant staff and Amy-Lee kept me updated at each stage of the process.

16 March 2026

Amy wascjust amazing girl so helpfull beautiful personality

08 June 2026

Excellent service as always

08 June 2026

Finished service ahead of time

07 June 2026

Staff are always polite and helpful - Gary Glendinning in particular is a credit to the dealership. I bought a brand new car from him in 2015 and he still wouldn't pass without saying hello.

07 June 2026

Jim was very pleasant and helpful

06 June 2026

Staff were courteous and informative and my wife loved the gift package she received. Thanks

03 June 2026

Service was quick & efficient.

03 June 2026

It took too long to diagnose the problem, communication was poor and repair costs were absorbent.

01 June 2026

Service was quick and efficient, I stayed onsite and was able to work and avail of complementary refreshments. Great experience.

30 May 2026

Staff friendly and professional. Waiting area relaxing and comfortable with nice refreshments available. Service dealt with promptly with good communication and explanations given as required.

29 May 2026

Everything was completed quickly and very efficiently

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27 May 2026

The team diagnosed the issue quickly which was a broken door handle, they explained the repairs clearly and carried out repair promptly, they also did a complimentary full valet. Excellent service!

27 May 2026

Staff were efficient and friendly, service carried out quickly.

27 May 2026

The centre is bright and inviting with adequate seating to relax during service drop off and collection. Also the staff are very friendly and helpful

23 May 2026

This brand new car has a passenger door that won't open. The car has now been in with Bavarian twice and despite being assured that the problem is completely fixed, the problem is still happening. We are this completely dissatisfied.

22 May 2026

Helpful and efficient staff

21 May 2026

Good information, updated throughout. Felt valued.

21 May 2026

When I picked my mini clubman up there was a very strong smell inside. 11 days later there is still a smell but not as strong. I have been driving with sunroof open & windows down and parking in our garage the same. my wife has allergies to smells

20 May 2026

Great communication Quick and professional service

19 May 2026

Service advisor was really helpful and an absolute credit to Mini. She went out of her way to provide all of the information required. She even got a mechanic to have a quick look at the brake discs. Great service and knowledge. Can you pass this on

19 May 2026

Friendly helpful staff.

18 May 2026

Friendly efficient service. Molly Harbinson was great.

18 May 2026

ALL GREAT. EMERGENCY APPOINTMENT

17 May 2026

everything done efficiently, on time

17 May 2026

Exceptional professional and friendly service from the time I asked for the service till picking up my car. The technician, listened and assessed my vehicle accurately.

13 May 2026

Good customer care and service team

12 May 2026

No issues

11 May 2026

The transmission oil service and health check were great. However I had cheaper quotes but went for Mini for the overall service. For the second time I was told that washing the car was not available as the power washer wasn't working!

11 May 2026

From the courtesy car to the showroom staff - all were efficient, responsive and completion was within the time estimated.

07 May 2026

Excellent service

06 May 2026

When I arrived, it was a seamless experience and was explained everything clearly and kept updated.

04 May 2026

The attendance to detail is very reassuring, receiving phone call prior to booking in certainly helps with planning.

03 May 2026

Friendly, professional service.

03 May 2026

My car failed it's MOT

02 May 2026

Quick and efficient

02 May 2026

First service from new sooner there would be no issues

30 April 2026

The boking process was easy and they contacted me the day before the appointment to remind me and ask when i wouod like to pick the car up

30 April 2026

Staff were very friendly from the moment I walked into the showroom. They were attentive and gave me an accurate time for collection. Molly was really helpful.

28 April 2026

I was well looked after and the car was ready sooner than I expected.

25 April 2026

Service team were pleasant and friendly. Asked immediately if I would like a refreshment. I had a coffee and a nice tray bake. Car was booked in for a quick service (2 hours) 09:00 hrs. Car was still sitting in car park until 09:35 which was annoying

25 April 2026

Excellent, completed as requested and hassle free.

25 April 2026

Always great service

23 April 2026

Great service, friendly and even cleaned the car

23 April 2026

Very good.

23 April 2026

Poor level of interaction and service.

23 April 2026

Awesome service

19 April 2026

New wipers were fitted as requested and health check was also completed.

19 April 2026

I purchased a used approved mini with 12 month warranty, 2 weeks after my battery was failing and I was initially told that the warranty would cover the cost of a replacement battery , then after leaving my mini into the garage I told I need to pay .

18 April 2026

I was able to book appointment that suited me. Very helpful and knowledgeable staff.

15 April 2026

Friendly staff and comfortable check in area. Also provided a lift to my workplace.

15 April 2026

All was good but there was confusion surrounding the invoicing again. Surely your CRM system keeps invoicing records ?

14 April 2026

I've been a Bavarian customer for many years and the service received is superb. Friendly staff, pleasant atmosphere and lovely coffee!!

09 April 2026

Prompt service and everything explained by video and by service manager.

09 April 2026

Jim was lovely to deal with. He made sure he took time to explain the outcome of the service on my car. All the staff are really friendly and professional.

08 April 2026

Usual informal and relaxed atmosphere. Friendly staff

06 April 2026

Friendly and efficient service

05 April 2026

Very professional service

02 April 2026

Ease of contact and getting information about my car and what was required to get me back on the road.

31 March 2026

Friendly, prompt and efficient. (Good coffee and buns)

31 March 2026

Jim always looks after me so well.

28 March 2026

Great customer service and dealt with efficiently.

25 March 2026

Friendly welcome. No delay in handover. Made aware of timescales. Received an email of required work and cost involved. Car was ready on time.

24 March 2026

A couple of days after brake fluid change, a service message came on for oil change. Would have been better if your system could see this was due and do the two jobs in one visit.

22 March 2026

Helpful staff and very pleasant

21 March 2026

Staff were friendly and kept me informed at every stage.

20 March 2026

Great service

20 March 2026

Great service. Thankyou.

19 March 2026

Jim was very good phoning & keeping me updated

16 March 2026

The whole experience was very nice

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Bavarian.

Address

2 Boucher Way, Belfast, BT12 6RE

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:09:00 - 13:00
Sun:Closed

Phone

02890 097263

Map

Areas served

Belfast, Lisburn, Downpatrick, Newtownabbey and Carrickfergus

View map

Address

2 Boucher Way, Belfast, BT12 6RE

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:09:00 - 13:00
Sun:Closed

Phone

02890 097261

Map

Areas served

Belfast, Lisburn, Downpatrick, Newtownabbey and Carrickfergus

View map