OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 87 comments received in the last 90 days.
04 October 2023
Sales representative was helpful and well informed. Information and communication about delivery times was either ill informed or deliberately inaccurate, I'm assuming from manufacturer
03 October 2023
Bavarian Mini is well organised with experienced staff and the hot & cold drinks are a good gesture.
30 September 2023
Purchase lady took me through the steps required for financing the car and showed the alternative of buying outright. Anna brought my new car home as didn't want to drive it first go while I took my own home.
28 September 2023
All staff involved were very Moi professional and helpful. Coffee was very good too.
26 September 2023
Friendly atmosphere in showroom, very attentive staff even if not directly dealing with us. Efficient and helpful from sales to financing. Kept informed and up to date throughout process. Car arrived earlier than planned and exactly to agreed spec.
25 September 2023
I found all the staff very pleasant and helpful.
24 September 2023
All staff extremely helpful and friendly. Amy-Lee was friendly and efficient. She kept in contact regularly with updates on build progress. She was quick to answer any queries I had.
22 September 2023
Phillip, Rachel, Zoe, Robert and Aaron were all extremely helpful. The team were friendly and took time to ensure I was aware of all information and options.
20 September 2023
We are very happy with the overall quality of service given by Amy-Lee Hedley & her team. Car was delivered on schedule. We also appreciate the regular updates provided as the car was being assembled at the factory.
09 October 2023
Gentlemen who looked after my service was fabulous. Kept me up to date. Pls tell him I was grateful he was so good.
07 October 2023
My service technician Jim was attentive and accommodating. He made sure I was comfortable about waiting for the car and kept me posted throughout the wait.
07 October 2023
The team went out of their way to make sure that my car was looked after whilst on site. I even managed to secure a last minute external MOT appointment and one of the team gladly took my car in to that garage for me.
06 October 2023
Amazing care all day - I was truly impressed.
05 October 2023
Helpful, knowledgeable and informative staff instil confidence in the brand and in the services they deliver
01 October 2023
The service was perfect and the hospitality was excellent. I would gladly go again.
01 October 2023
Service persons were professional, friendly, technically well-informed and took time to explain clearly work encompassed by the service before and on collection.
30 September 2023
Fantastic service all round
30 September 2023
Comprehensive service across the team
29 September 2023
Sadly 3rd break light was not working and would have thought this would have been covered under warranty? Not the case very disappointed in this?
05 October 2023
Mini Bavarian is a really nice building, layout is excellent. The team are all young and enthusiastic and I found everyone I dealt with to be very friendly.