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Customer Reviews.

service

5

Friendly and efficient service. Kept up to date as car went through each stage

22 November 2019

service

5

Excellent

18 November 2019

sales

5

Gary Glendinning and all of the sales staff were friendly and helpful, and the whole experience was positive.

17 November 2019

service

5

All my expectations were not only met but were exceeded.

15 November 2019

service

5

Professional and friendly approach to appointment

11 November 2019

service

5

Good quality customer service

09 November 2019

service

5

.

06 November 2019

sales

5

Very good sales person - Aaron. Knowledgable and pleasant .

04 November 2019

service

5

I came with a problem that needed resolved ASAP so that my car was off the road for as short a time possible, and the service department came up with with the answer

04 November 2019

service

4

Tyres were not set to correct pressure for type of tyre and gave this warning every drive until I got it sorted.

03 November 2019

service

5

knowledgeable friendly staff

02 November 2019

service

5

I wasn't told that I might have to reset the tyre pressure a couple of times. But my car was washed and cleaned and my problem solved was solved. Thank you.

30 October 2019

sales

5

I bought the car from Sam Thompson who was a very pleasant young man who knew his stuff. Answered all my questions easily and sorted out all my queries with ease. Will definitely be back in a few years to upgrade my car.

28 October 2019

sales

5

Staff were very friendly and helpful. They were also very knowledgable

28 October 2019

service

5

Staff were very welcoming and helpful by offering me a lift into town and picking me up again. I could not fault the work carried out.

26 October 2019

service

5

Best customer service.

23 October 2019

service

5

The staff approach is consistently 'can do' and they do their best to ensure the whole customer service experience is a very positive one.

22 October 2019

service

5

Kept up to date on cars progress

20 October 2019

service

5

I have had a few wee incidents with my car recently, I have called in without appt, Daniel on both occassions has attended to them and sorted both, while I was embarressed at not knowing how to deal with these myself the staff has always sorted issue

19 October 2019

sales

5

I enjoyed the complete experience and thought the staff was efficient, honest and pleasant. I felt valued!

18 October 2019

service

5

The car was fixed and taken for mot on my behalf.

18 October 2019

sales

5

Lovely atmosphere

17 October 2019

service

5

Bavarian staff are always so helpful and friendly, the customer service is a credit to them

16 October 2019

service

4

Everything was smooth and explained.

13 October 2019

service

5

I paid a visit to showroom where I had purchased my Mini Countryman to enquire about new tyres , I was given a price and told they could be fitted that afternoon which they were

11 October 2019

service

5

Great service and staff

10 October 2019

service

5

Painless experience. Lif to town and back

10 October 2019

service

5

In for service but not gurgotten by sales team either means a lot

08 October 2019

service

4

It was great. Everything was done within the time I was told

08 October 2019

sales

5

Great customer service

07 October 2019

sales

5

I couldn't have wished for a better experience. My main contact was Aaron Carley (ably assisted on the finance front by Nichola Henry). Both are excellent ambassadors for your brand. Fantastic to see people so genuinely passionate about their work.

07 October 2019

service

5

Very professional staff

06 October 2019

service

5

All as expected

06 October 2019

service

3

The only issue I had was that when I left my car for pit stop break service they said they were ok when I received the video from mechanic and the paperwork to go with it an hour later it was recommended that all four discs and pads were needed.

05 October 2019

service

5

Professional and courteous service

01 October 2019

service

5

This was my first service which was done in a timely and professional manner . The Mini team are very approachable and friendly .

30 September 2019

service

5

The service team are always lovely

30 September 2019

service

4

Helpful staff, car parts had to be ordered and car had to go back in but both times it was collected from my work and returned fully cleaned.

30 September 2019

service

4

Completed as required. Maybe waited slightly too long. Expected 1.30 but was 2 hours

30 September 2019

service

5

Nothing is too much trouble.

29 September 2019

sales

5

Customer service was outstanding

29 September 2019

service

5

Great service

23 September 2019

service

5

The staff are always very attentive and willing to help.

22 September 2019

service

5

Service staff were brilliant, efficient from the word go and kept me updated throughout the day.

22 September 2019

service

5

Pleasant staff. Taken on time. Work carried out was fully explained. Video. Comprehensive paperwork detailing work carried out.

20 September 2019

service

5

Service carried out within specified timeframe and car ready on my return.

20 September 2019

sales

4

Aaron was very attentive throughout the whole process.

17 September 2019

service

5

Professional & helpful

16 September 2019

sales

5

I experienced great customer service and I'm really delighted with my new car.

13 September 2019

service

4

Good level of service. A five star rating would be possible with more service staff and less on reception and sales

12 September 2019