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Customer Reviews.

service

2

Not very impressed at all on my last two visits to the service department with my car. Both within 1 month. Very poor knowledge of information given to me on both visits regarding knowledge of checks and warranty inclusions. Felt uncomfortable.

04 June 2019

service

1

Not confident driving car because of recurrent fault for example power steering failure in a 6 month old car

01 June 2019

service

2

As above I felt that they are only looking for issues ? My mini has been really well looked after and serviced by JKC in Coleraine who I really recommend however it's over an hours drive to get to.

27 May 2019

service

5

I arrived at the specified time for my mini service warranty appointment I was met by a person from service department and the car was ready at the time I was told

26 May 2019

service

5

Nice coffee bar area and well looked after throughout

25 May 2019

sales

5

Very professional, friendly and helpful staff

23 May 2019

service

2

Not happy on this occasion being asked to make a decision on potentially broken glow plugs. I'm not a mechanic - felt like I was being made the scapegoat should the plugs break. Poorly handled.

19 May 2019

service

5

When talking to anyone they were all so helpful

19 May 2019

service

5

My car developed a clutch problem outside of the manufacturer warranty period , I was very disappointed due to the very low mileage and raised the issue with Bavarian Mini . They Reacted by contacting Mini uk who very quickly stepped in to assist

18 May 2019

service

1

It took 3 times for correct part to come

16 May 2019

service

4

I left my car in at 8 30 and was told to come back for 2 pm. I had to wait until 5pm until my car was ready. It meant I had to hang around for 3 hours.

11 May 2019

sales

5

Fantastic staff and service. I've had the same salesman for all 3 of my cars which means a lot as he knows me well now

11 May 2019

service

3.5

Similar to above, on this occasion, though I have had issues with the Mini battery over time, which I do not feel have been addressed to my satisfaction.

07 May 2019

sales

5

I was well loked after

06 May 2019

service

5

Friendly and helpful

06 May 2019

service

5

First Class Attention

06 May 2019

sales

5

Such a friendly team

30 April 2019

service

5

Staff were excellent from the moment we went in through the door until the service was finished.

30 April 2019

sales

5

Team was helpful at advising me what to do at each point and keeping me updated with arrival dates

30 April 2019

service

5

Great service

30 April 2019

service

5

Lewis and Glenn were equally supportive with our requirements, timeframe and desires of a car. Staying open late also.

29 April 2019

service

5

Friendly, efficient and professional.

28 April 2019

service

5

Mini looks and sounds great

28 April 2019

service

5

As someone from an Engineering background I have a good understanding of how things work. The service desk staff take time to listen to and provide answers to my questions.

27 April 2019

service

2

covered by the earlier comment

25 April 2019

sales

5

Philip took great care in explaining everything about the car to me and nothing was too much trouble for him.

25 April 2019

service

5

Unusually in my experience of Main Dealer garages this one is welcoming and relaxed with excellent coffee and traybakes! The actual service itself is expensive but you have the reassurance of expertise.

24 April 2019

sales

5

I had a wonderful experience - the whole team looked after me well. My main contact, Philip, was on paternity leave when I was to collect my car and so the rest of the team stepped in and made sure I had everything I needed in a fun way.

23 April 2019

service

5

Everything was handled quickly and efficiently. Everything was explained clearly to me.

23 April 2019

service

5

Car was returned in pristine condition

22 April 2019

service

5

Everything was done that was said would be done & the car was valeted .

22 April 2019

service

5

Good workmanship and the staff are very helpful

21 April 2019

sales

5

From beginning to end my experience was extremely good

19 April 2019

service

5

Fast and efficient and all my needs were met also courteous staff.

17 April 2019

service

3

Still too much of a customer service experience focused on whether I want a latte or a flat white as opposed to getting in and out wfficiently

15 April 2019

service

4

Only issue was we were not advised that there was a cost for the service. Previous had been with TLC package and no cost

15 April 2019

sales

5

Help given to pull off a fabulous surprise of a 30th birthday and the car arrived on the date given at sale day.

14 April 2019

service

5

Each time I visit, nothing is a problem!

14 April 2019

service

5

Good

13 April 2019

service

5

The service staff was friendly, supportive and professional.

11 April 2019

service

4

V good customer care

09 April 2019

sales

5

From the moment we walked in we were absolutely looked after. Aaron was great.

08 April 2019

sales

5

Emma, who was with us from start to finish, was very professional and friendly which made the experience much more enjoyable.

08 April 2019

service

5

Daniel is truly an amazing helpful person , he makes me feel very welcome and goes that extra mile .

07 April 2019

service

5

Garage did everything they said and also a check of the vehicle, wash and clean and a free gift.

06 April 2019

service

5

Staff were very polite and reassuring.

06 April 2019

service

5

Thorough service & update provided

05 April 2019

service

5

Very pleased with the service

01 April 2019

service

5

Picked up my car from work and left it back to me on time. Sent me a video and stayed in contact by phone - highly recommend

29 March 2019

service

5

Work completed in time exceeded

29 March 2019